Examinair
Call: 07515 409885
Email: info@examinair-norwich.co.uk
Klyne Business Aviation Centre Norwich International Airport, NR6 6JT
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Examinair policies

Home» Examinair policies

Chaperone Policy

A chaperone can be available for all medical examinations. This will be offered to all female applicants on booking the appointment, but is available for all.

Please make the need for a chaperone known at the time of booking, as otherwise the option may not be available.

Complaints Policy

I try very hard to provide a personal, comprehensive and high quality service to all clients. At times the service may not reach your expectations, or may be lacking in some other respect.

You should feel free to raise any matters of concern at the time of your medical.

If you feel unable to do this, for whatever reason, then you may complain by letter or e-mail.

I will acknowledge your communication within 48hours of receipt, and respond in full within seven days of receipt.

Cancellation Policy

Our goal is to provide a high quality and efficient service. In order to do so we have had to implement an appointment/cancellation policy. If it is necessary to cancel your appointment we ask that you call by 10 a.m. one (1) working day in advance. This enables us to schedule another client and in turn, maintains a higher availability of services for you, as well as others. Please call on: 07515 409885.

Short notice cancellations (i.e. offering less than 24 hours? notice) will incur the full fee of the cost of the medical service booked.

Failure to attend a booked appointment will incur payment of the full fee of the medical service booked.

Unfortunately there have been a number of occasions where people have failed to attend appointments without notice of cancellation and for this reason we reserve the right to charge for the medical service at the time of booking.

Saturday appointments are in particularly high demand and your early cancellation will enable another person to access the appointment slot.

Your co-operation with the above is greatly appreciated.

Credit/Company Card Surcharges

A surcharge will be applicable for Credit Cards and Company Cards. If this is the case, you will be shown the amount, and you will have the opportunity to pay by a different method. The surcharges are typically between 1 and 2.3%, depending on the card type.

The reason we apply a surcharge is to cover the cost of the commission charges that we have to pay to our credit card providers for payments made by credit card. Customers are not charged for making payment by debit card.

Contact Examinair

  • 07515 409885
  • info@examinair-norwich.co.uk
    • Linkedin

How to find us

Our offices are located at:

Klyne Business Aviation Centre
Norwich International Airport
NR6 6JT

Alternatively click on the map pin below for directions:

Get Directions

Recent Posts

  • Welcome to our new website!

    January 29, 2013

    Examinair Policies

    • Chaperone
    • Complaints
    • Cancellation
    • Credit Card Surcharge

    Meet Dr Peter Brueggemann

    Examinair Ltd is based at Norwich airport and was incorporated in 2007. Our ethos is to provide a client focused, professional service centred on good availability, ease of contact when making appointments, and a consistent excellent medical standard based on...Read more >>

    Opening times

    We are open for appointments on Thursdays, Fridays, every other Wednesday & Saturday.

    Please make an appointment by calling the number opposite or through our contact form.

    Contact Examinair

    • 07515 409885
    • info@examinair-norwich.co.uk
      • Linkedin

    Find us on a map

    For directions, please visit our contact page

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